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Refund policy

Refunds

Refunds for Goods


Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  1. Good is broken.

Refunds do not apply to the following goods:

  1. All Sale Items; and
  2. All Skincare products that have been opened.

Refunds for Services
All services sold on our Site are non-refundable.

​Conditions: Refund will be processed for items that are returned to Oo Spa within 30 days of purchase. Items returned after 30 days will not receive a refund.

Returns

Returns can be made in person at the following location(s): At 105-1428 Granville Street, Vancouver.

Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and mail the package with the appropriate packaging to us.

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