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Find answers to common questions in our FAQs section. We've compiled a list of frequently asked questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact us directly. We're here to provide the support you need.
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Shipping

What are your delivery times?

Delivery times vary. Please allow for 1-2 business days for your order to be processed. Once shipped, please allow up to 10 days for domestic shipping and 25 days for international shipping.

Can you provide worldwide shipping?

Yes we can. However, if you have any issues, please email us at info@oojapanesespa.com to enquire about shipping outside of Canada & USA.

My Order

How can I cancel my order?

Please contact us at info@oojapanesespa.com to cancel an order. Orders cannot be cancelled once they have been shipped.

Do you ofer exchanges or returns?

We provide a 60 day refund on all products except for sale items and the Luxe-Skin Revitalizing Device. Exchange is available on all unopened products within 60 days.

Product

How do I return my product?

Return can be processed in store or by shipping the product to our Vancouver, BC location at 105-1428 Granville Street, Vancouver, BC, V6Z 1N2. Please contact us at info@oojapanesespa.com for more details.

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