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Find answers to common questions in our FAQs section. We've compiled a list of frequently asked questions to provide you with quick and helpful information. If you can't find the answer you're looking for, feel free to contact us directly. We're here to provide the support you need.
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Shipping
What are your delivery times?
Delivery times vary. Please allow for 1-2 business days for your order to be processed.
Can you provide worldwide shipping?
Please email us at info@oojapanesespa.com to enquire about shipping outside of Canada & USA.
My Order
How can I cancel my order?
Please contact us at info@oojapanesespa.com to cancel an order. Orders cannot be cancelled once they have been shipped.
Do you ofer exchanges or returns?
We provide a 30 day refund on all unopened products. Exchange is available on all unopened products within 60 days.
Product
How do I return my product?
Return can be processed in store or by shipping the product to our Vancouver, BC location. Please contact us at info@oojapanesespa.com for more details.